Replying to messages as a provider

As a provider, you can configure how messaging works for your organisation to ensure client communications are handled efficiently.

Messaging settings

1. Navigate to Organisation
2. Click on the Messaging tab
3. Turn messaging off if you do not want clients to be able to message you through Reco. It is on by default.

Responding to messages

Providers cannot message clients - they can only respond to their messages. The provider will receive an email when a message is sent by the client. These can be replied on from the main menu Connect > Messages

Best practices for organisations

• Respond within 24 hours — prompt responses improve client satisfaction and trust
• Set an auto-reply if your team can't respond immediately, so clients know their message was received
• Designate a team member to monitor the inbox regularly
• Keep communications professional — messages reflect your business

Read next

• Viewing Connected Clients>>