Responding to reviews as a provider
provider
How providers can respond to client reviews.
Responding to reviews shows that you value client feedback and are actively engaged with your customers. Reco allows providers to leave a response on any review they receive.
How to respond
- Click on Connect > Reviews
- Click on the compose button on the review
- Write your response and submit.
Best practices for responses
For positive reviews:
- Thank the reviewer for their kind words
- Mention something specific about their experience if you can
- Encourage them to keep sharing
For constructive or negative reviews:
- Stay professional and courteous
- Acknowledge their feedback without being defensive
- Explain any steps you're taking to address their concerns
- Offer to continue the conversation privately if appropriate
What not to do
- Don't argue, even if you disagree, stay respectful
- Don't share private information, keep personal details out of your public response
- Don't ignore negative reviews, a thoughtful response can turn a negative into a positive impression for future clients
Editing or deleting your response
You can edit or delete your response at any time. Navigate to the review, click on your response, and choose Edit or Delete. Your response is visible to everyone who views the review, so make sure it reflects your business well.
The value of responding
Clients are more likely to trust businesses that engage with reviews. A pattern of thoughtful responses, to both positive and negative feedback, builds credibility and shows potential clients that you care about the experience you provide.